FAQ

 

Orders

Is my order confirmed?

An order confirmation email will be sent shortly after your order is successfully placed. Please contact us at hello@ununliving.com as soon as possible if you do not receive it.

 

What if I change my mind, can I update my order?

Yes, please contact us at hello@ununliving.com as soon as possible. No changes can be made once the order status has changed to “shipped”.

 

Payments

Forms of payment we accept:

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Shipping and Delivery

When will my order ship?

Your order will be shipped as soon as possible, depends on stock availability.

 

How long does it take to ship?

Hong Kong:

Standard Shipping will take 1 to 3 working days.

International:

Shipping rates will be calculated during the checkout process, please refer to the checkout page for a more detailed shipping information.

 

*For pre-order items, expected delivery period will be stated on the pre-order product page. Please read it carefully before placing your order. The delivery date may change subject to the actual supply condition. Notification will be sent via email in case of any shipment delay.

 

We deliver by:

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How can I track my order?

We will notify you the shipping status by email with tracking number as soon as your package ships.

 

Do I have to pay taxes and duties?

Import tax and duties may be applicable, depending on the destination country. You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Payment of these charges is necessary to release your order from customs.