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Terms & Conditions

 

OVERVIEW

Please read these terms and conditions carefully before using “unun Web Store”. This website is owned and operated by Silent Shout Ltd.

PRICING

Prices are in Hong Kong Dollars (HKD) and are subject to change without notice. All orders are subject to price in effect at time order is placed. Prices do not include shipping, duties and taxes.

PAYMENT

We accept payment by VISA / MASTER credit cards.

SECURITIES CAPABILITIES

The payments will be transferred through PayDollar. PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.

CANCELLATIONS

Once your order has been placed, no cancellation and refund is available.

SHIPPING

Orders will send out within 7 days once the orders are placed, except Pre-order purchase. All shipments will be made via carrier of our choice. Notification will be sent via email in case of any shipment delay.

PRE-ORDER

Expected delivery period will be stated on the pre-order product page. Please read it carefully. The delivery date may change subject to actual supply condition. Notification will be sent via email in case of any shipment delay.

DAMAGE

All items are carefully inspected and packaged prior to shipment. Please check your order upon arrival for any damage. If items have arrived damaged, please email hello@ununliving.com with photos of the damaged part within 5 days. Please also keep the original package for inspection.

WARRANTY

Warranty applies to certain products only, please refer to the specific warranty policy on the product page. unun Web Store reserves the right to inspect the damaged product before having any obligation under this limited warranty. unun Web Store is not responsible for damages caused by improper installation, maintenance or operation. Our warranty extends to products purchased only by the original purchaser.

PRIVACY POLICY

We collect, use and store your personal data to ensure we can provide various services to you and offer you a personal experience online and in our stores. This may occur on our Site or via other means. We will keep your personal data confidential at all times and only collect, use and store in accordance with this Privacy Policy.

HOW WE USE YOUR PERSONAL DATA

We collect the different levels of your personal data, both on our Site and at our physical stores:

– You will be browsing our Site as a guest if you are not a registered user. We will not collect or use any personal data from you, but you may not be able to use all the services and features that we offer to registered users.

– You will need to input certain of your personal data when registering with us on our Site (such as your name and contact details), in order to receive various features and services that we offer to our registered users, such as email updates, responses to your queries, and priority for our limited edition items.

– You can only place an order with us as a registered user on our Site. In both cases, we will only collect information necessary to fulfill the relevant order (such as your name, contact details and payment/credit card information).

– You may wish to verify or update any of your personal data that we hold. You may do so by contacting our Customer Service team, or amending your customer profile in your registered account.

USE OF YOUR PERSONAL DATA

We use the personal data you provide to us for the following purposes:

– To provide our services to you. This includes responding any of your enquiries, providing you with recommendations on products on our Site, maintaining your shopping cart on our Site, assessing your applications with us for any of our services, and fulfilling orders you may make with us (including the security checks of your payments and verification).

– To provide you with marketing communications, as we may occasionally update you our latest products, news via e-mail, post and telephone.

COOKIES

Please note that we may automatically collect data from you relating to your online session to provide our services to you. Our site may use cookies, which is a small information file that is sent to your computer or other device when you visit our Site and it will recognize your device on future visits, for example, remembering your items in shopping cart. If you do not want cookies to be stored on your computer, you can change the settings on your browser. The “help” section on your browser will provide details on how to manage the cookie settings.

MAILING LIST

You agree that we may use your personal data to offer you marketing communications from time to time. We may provide you our goods and services, and the goods and services of our third party providers. This may be presented in various forms, including newsletters, advertisements and special promotional events, and delivered by various methods based on the personal information you provide to us, such as by email.

You have the options to opt-out of receiving marketing communications from us. If you do not wish to continue to receive it, please contact us via hello@ununliving.com so that we could amend your personal data for you.

PROTECTING YOUR SECURITY

We do our best to protect the personal data that you provide to us. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times.

When you make online purchase with ununliving.com, we protect the personal data that you provide to us. We will encrypt any personal data you transmit to us via our Site using Secure Socket Layer (SSL) – an industry standard for encryption over the Internet.

We may use your personal information in order to conduct appropriate anti-fraud checks. This may be disclosed to a credit reference agency, which may keep a record of the information. This is only for confirming your identity, a credit check is not performed and your credit rating is unaffected.

Nothing in this Privacy Policy shall limit any of your rights to the extent such rights cannot be limited by law.

DISCLOSURES OF YOUR INFORMATION

Your personal data will be kept confidential with us, except the following parties that we may disclose your personal data to them:

• Any financial institutions or credit card issuing companies, or collection agencies where necessary to establish and support the payment being made by you

• Any parties where such disclosure is mandated by statutory or contractual obligations or as required by law

This Privacy Policy is not applicable to any websites maintained by third parties. Please read such third party’s privacy policy before providing your personal data to such third parties (whether via our Site or not). We are not responsible and liable for any use or breach of your personal data by such third parties.

PRODUCT DESCRIPTION AND COLOURS 

We will endeavour to ensure that the content and the product descriptions on ununliving.com are as accurate and complete as possible. We however do not warrant that “content” and product descriptions are accurate, complete, current or error free. We have made every effort to display as accurately as possible the colours of our products that appear on ununliving.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to “unun Web Store”. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of “unun Web Store”. You may not modify, distribute or re-post anything on this website for any purpose.